Terms and conditions

LifeLine Pietermaritzburg is a registered NGO that has been actively being providing a wide range of counselling and support services to the community since 1972. Donations are a necessity to the organisation’s continued development and they enable us to continually extend our reach to poverty-stricken communities, the communities that most need our services.

Privacy Policy

LifeLine Pietermaritzburg will take all reasonable steps to protect the personal information of users. For the purposes of this clause, "personal information" is defined as is detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), which Act you can read here: http://www.polity.org.za/attachmetn.php?aa_id=3569

Donation options

Donations may be made via Visa and MaterCard credit cards or bay bank transfer into LifeLine Pietermaritzburg's bank account, details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for LifeLine via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Donator details will be stored by LifeLine separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


LifeLine Pietermaritzburg takes responsibility for all aspects relating to the transaction.

Country of Domicile

This website is governed by the laws of South Africa and LifeLine Pietermaritzburg chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice or other documents or communication of whatsoever nature, 14 Princess Avenue, Pietermaritzburg.


LifeLine Pietermaritzburg may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Organisation information

This website is run by LifeLine Pietermaritzburg, a registered non-profit organisation based in South Africa, with registration number 002-128NPO. For more information, please go here.